SUPEROPS, which provides India’s startups to support internal system administrators for IT Service Providers and Enterprise, is planned to double the AI, so a series of 2,500 in a series C -round that values it with a $ 200 million post -money. I got a dollar.
Companies with remote teams have a hard time providing real -time support, whether new employees are on board or troubleshooting questions. That is what the Manage Service Provider (MSP) is usually adopted to provide support, but even these third parties may need help. That’s where SUPEROPS comes in.
Although the space is crowded, Superops wants to gain market share by responding to small and medium -sized businesses that have not large IT budgets. We provide services to clients with employees of 1 million and 5,000 to 5,000 employees. Compatible with companies such as ATERA and Ninjaone, we offer Professional Services Automation (PSA), Remote Monitoring Management (RMM) platforms, network monitoring, IT documents, etc.
“We have the advantages of India, so we can provide support to them (MSP and IT teams). Paltivan (left photo, left) told TechCrunch.
He added that Superops would claim $ 1.5 for a tool that competitors like Ninjaone claim $ 4 for each endpoint.
“We are not the cheapest vendors, but not the most luxurious vendor in the market. We seem to be OnePlus (not Apple). We push it very well,” he said.
After spending more than 10 years in FreshWorks and Zoho, PARTHIBAN co -founded Jayakumar Karumbasalam (CPO and CTO) in 2020.
For the past year, Superops stated that the customer base tripled in 104 countries to 1,300. The United States, the United Kingdom, Europe and Australia are the top four markets.
In the All-Equity series C, Superops raises a $ 12.4 million series B, led by March capital, and it takes more than a year since the addition of existing investors and the participation from Z47. Masu.
Last year, the startup launched an AI assistant equipped with a GPT called MONICA, analyzed MSPS datasets, provided personalized insights, and automated daily workflows. We are currently planning to upgrade bots, analyze the tickets submitted in the past, predict the problem, and add prediction and recommended algorithms to propose solutions in advance. New features are expected to be available in one year.
The startup has also launched an endpoint management tool for IT teams with low resources. This tool is equipped with AI, providing intelligent alerts, automating maintenance activities such as patching and software updates, and prioritizing incidents. The purpose is to increase the presence of the company in the IT service market. This makes sense because the IT team already accounts for 20 % of SUPEROPS customer bases.
With fresh cash, the startup is planning to enter the medium -sized enterprise market, expand geographically to new areas, and expand footprints in the United States. Spain, Portugal, Germany.
Superops employs 200 people, of which 180 are working in India, with 10 people in the United States, aiming to increase profits by 300 % this year, so we plan to hire further in the next few months. 。