AtomicWork, a SaaS startup led by Indian founders, has raised $ 25 million in a fresh investment round supported by Khosla Ventures. This is because we plan to expand and expand the AI agent to simplify communication and service provision between employees and their companies.
With the growing digital recruitment, companies are struggling to provide prompt support and simple access to employees’ information. The IT Service Management Market offers tools to solve this problem to some extent. However, developing these solutions requires time and specialized resources. With the appearance of AI, some cheap relief were brought. However, it is often necessary to have an incumbent enterprise system behind the scenes in order to enable an experience like chatbot. ServiceNow, BMC Remedy, or Jira Service Management.
Atomic Work will replace the current position with the latest AI -led experience so that companies can provide automated service workflows. Employees use these workflows to respond to work -related responses from HR, IT, or funds through integration with apps such as Microsoft teams, Slack, Intune, OKTA, concepts, Salesforce, GitHub, etc. You can find access services.
VIJAY RAYAPATI, a co -founder and CEO, defines Atomicwork as “Full Stack AI ServiceNow” and is targeted at at least 1,000 global companies with a profit of about $ 1 billion.
“The difference between ServiceNow and Atomicwork is built 25 to 30 years ago and is more architectural than today’s construction method,” Rayapati said in an exclusive interview.
Unlike the development of competitive IT service management platforms, including ServiceNow or multi -year implementation cycles, you can implement AtomicWork platforms within a few weeks. Startups are also provided by universal agents that support the setup of automated workflows.
Kiran Darisi and Parsuram Vijayasankar, which were established in 2022 by RayApati, which were previously established by the cloud management platform acquired by Nutanix At jayasankar, the startup is AI first We started assistant and started AI AI Assistant. Workflow.
AtomicWork introduced an agent service management platform in the latter half of last year, as the demand for automation has increased and the AI function has progressed. This allows the AI agent to be recognized by the context that recognizes contexts that execute tasks throughout the entire enterprise app, such as resetting the password of work electronic mail. Register questions in the prospect sales call, or use the Microsoft team or Slack to access the design catalog in the figma.
ServiceNow and other people in this domain can also develop and develop AI agents based on requirements. Nevertheless, RayApati told TechCrunch that the startup with a futuristic approach has built software for humans and “non -human” (reading AI agents).
“When humans need help in business, they are raising tickets in ServiceNow, BMC, or Jira Service Management. Basically, (agent) seeks for help, human employees. He is enabling an architecture that can get a message like that, “he claimed. 。
Atomicwork is used with the existing LLM models of Openai, human, charcoal, and meta, and small models in the company that enables workflow automation for intentional detection, routing, and slot filing.
In order for AI deployment to provide data security and safety issues, RayApati has a startup by owning the option to own a data encryption key and bring its own model endpoints to Atomicwork. He said he would deal with it. He also signed a contract with the cloud service provider AWS and Azure, restricting data retention and training, and has multiple compliance authentication.
The ALL-EQUITY series A-round, co-led by KHOSLA VENTURES and Z47 (formerly called Matrix Partners India), also saw the participation from battery ventures, Blume Ventures, and Peak XV PARTNERS. Later, in September last year, more than 40 CIOs, CTOs, and industry experts were 3.3 million dollars, and in 2023, $ 11 million. So far, the startup has been raised over $ 38 million.
Currently, Atomicwork has eight customers, most of which are in the United States, including Ammex Corporation, Zuora, and Pepper Money.
AI R & D “Double times” platform engineering, strengthening products and technology, and investing in more strategic partnerships to increase integration with Oracle and SAP. We plan to use new investment to attract customers.
RayApati did not disclose an accurate evaluation, but said it was nearly five times the total capital procured in a new round.
Startups have more than 60 teams, including more than 50 India.
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