(Reuters) – Crypto Exchange Binance said it temporarily suspended its users to withdraw from the platform on Tuesday due to issues involving Amazon Web Services (AWS) data centers, but other Crypto Exchanges also reported the issue.
Binance posted to X that the withdrawal was suspended “to keep it safe.” The withdrawal was then resumed about 10 minutes later. A Binance spokesman said the withdrawal was suspended for about 23 minutes.
AWS Services Dashboard demonstrated “connection issues” affecting the Tokyo Cloud region with 1.15 AM PDT (0815 GMT). This issue was resolved by 1.51 AM PDT (0851 GMT).
“The issues have been resolved and the service is working fine,” an AWS spokesperson said.
Another crypto exchange, Kucoin, also said it was experiencing “temporary confusion.”
“Our technical team is working on the revisions urgently, and recovery times will be announced individually. Don’t worry, that your assets are safe and all data is intact,” Kucoin said in a post on X.
A Kucoin spokesperson said in an email that the disruption was due to AWS outages that affected services across the Tokyo Data Center.
“Some services have already been restored, and our team is working closely with AWS to restore full functionality as quickly as possible. User assets and data are not affected,” the spokesman said.
In a post on X, Crypto Exchange MexC said that AWS confusion could cause users to experience issues such as “an extraordinary dew chart chart”, “failed order cancellation” and “delayed asset transfers in spot transactions”.
“We want to ensure that MEXC assets remain completely safe. We will prepare a compensation plan to properly refund the affected users for any losses that arise as a result of this platform-related issue,” MEXC said.
(Reporting by Kanjyik Ghosh, Elizabeth Howcroft, Supantha Mukherjee, Editing by Amanda Cooper)